Data Privacy Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you use our online casino services. We respect your privacy and aim to keep your data safe while providing account access, deposits, play and withdrawals. This page describes the main categories of information we handle, how we use it, and the choices available to you.
Types of data we collect
We collect information needed to operate an online casino account and to comply with legal and payment obligations. Data we gather includes the categories below.
Personal data
This includes your name, date of birth, contact details (email, phone, postal address), government ID or other identity documents where required for verification, and any information you provide when contacting support.
Technical data
We collect device and connection information such as IP address, browser type, operating system, device identifiers and basic location data. We also log activity on the site including session times, pages viewed and game play history to help maintain service performance and security.
Transactional and payment data
Information about deposits, withdrawals, payment methods and transaction history is collected to process payments, prevent fraud and support account-related queries. When payments require identity checks, we may request supporting documents.
How we use your information
We use personal and technical data to: create and manage accounts; process deposits and withdrawals; verify identity where required; detect and prevent fraud; respond to support enquiries; and to meet our legal and regulatory obligations. We may also use aggregated or anonymized data for internal reporting and service improvement.
Data protection practices
We take reasonable technical and organisational steps to protect personal data against unauthorised access, alteration and disclosure. Access to personal information is limited to staff and contractors who need it to perform their duties. Where we rely on third parties to provide services, we expect them to maintain appropriate security standards.
Cookies and tracking technologies
We use cookies and similar technologies to enable core functionality, remember preferences, measure site performance and support security and fraud-prevention. You can control cookie preferences in your browser, but disabling certain cookies may affect site functionality.
Information sharing and third parties
We may share information with payment processors, identity-verification providers, fraud-prevention services, and other service providers who support our operations. We do not sell personal information. We may also disclose information where required by law or to protect our rights and safety.
User rights
You have the right to access, correct or request deletion of personal information that we hold about you, subject to any legal or operational limits. You may also object to certain uses of your personal data or request restriction of processing where applicable.
Access, correction and deletion
To access, update or request deletion of your information, contact our privacy team at [email protected]. We will verify your identity before processing requests and explain any limits to those requests.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on this page with an updated effective date. We recommend checking this page periodically for any updates.