Reach out to us
Our support team is available to help with questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, verification or navigating active promotions, reach out and we’ll respond as quickly as possible. Use the convenient communication channels below to contact the team for fast answers, help resolving account queries or to report site problems. We provide clear, practical support in English for all players.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email). Live chat in English, expected response within 12 hours. |
| General enquiries | [email protected] (billing and account queries). Typical reply within 24 hours. |
| Affiliate enquiries | [email protected] (partner support). Partner manager reply within 48 hours. |
| Phone | +1 416 728 3492 (press 1 for support, press 2 for payments) |
| Working hours | Live chat 24/7. Phone Mon-Fri 09:00-18:00 EST |
Email Support
For detailed requests, account issues, or situations that require explanations or supporting documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and any relevant files helps us process your request faster and avoids unnecessary delays.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while straightforward requests often get same-day replies. Complex cases such as verification or payout reviews may take longer depending on the issue and documents required. If you need a faster update, include relevant details in your message and our agents will prioritise accordingly.
Feedback
We want to hear from you. Please share any feedback, suggestions, or ideas to help improve our site. We read every message and use what we learn to make the casino easier to use, faster and fairer. Send thoughts via our help centre or email [email protected], and we'll review them carefully and act where possible.